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AndyDrew | Symantec Connect Community
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AndyDrew

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AndyDrew
Symantec Employee
Accredited


Contact: Send this user an email
Member for: 3 years 7 weeks
Blog: View recent blog entries

Symantec Accreditations

Symantec Technical Specialist (STS)
  • Symantec Technical Foundations: Security Solutions 1.0
Symantec Sales Expert (SSE)
  • Altiris Asset Management Suite 7.0 from Symantec
  • Altiris Client Management Suite 7
  • Altiris IT Management Suite 7.0 from Symantec
  • Symantec Backup Exec 2010
  • Symantec Endpoint Protection 12.1 (August 2011)
  • Symantec Protection Suite: Small Business Edition, Advanced Business Edition and Enterprise Edition
Contribution Stats
2
Solutions
1
Forum Thread
41
Comments
10
Blog Entries
0
Ideas
1
Article
0
Videos
1
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3
Events
9
Groups Joined

AndyDrew's Activity

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discussion comment 11 Mar 2011
AndyDrew commented on: IT Analytics Report Error
Does it work if you run the Symantec Management Console as the local administrator? Have you configured the Roles for IT Analytics? You may need to add the account that you are using to run the console to a role in ITA.
New article 15 Dec 2010
AndyDrew posted: How to Find a Certain File on Your Managed Endpoints
You may be faced with a scenario in your workplace where you need to look for a certain file on all your computers. This may be for compliance reasons or just that you want to find out which computers have this file on them. It may also be an inappropriate file that you want to find and remove fro
discussion comment 09 Dec 2010
AndyDrew commented on: ProvisionServer problem in Altiris
They only reason I know that requires you to disable Simple File Sharing is when you want to  push the Symantec Management Agent out to machines that are in a Workgroup. To select Small Business Mode you need to go into the MEBx portion of ...
discussion comment 08 Dec 2010
AndyDrew commented on: What's the difference between Altiris Asset Management Solution and Asset Management Suite?
Asset Management Suite 7 consists of the following: Asset Management Solution – Provides license compliance, Software Asset Management and financial tracking for assets CMDB Solution – Provides everything you need to create, ...
discussion comment 08 Dec 2010
AndyDrew commented on: Where to install AMS 7 ?
Is the Software Release data being replicated to the Reporting Server?
discussion comment 08 Dec 2010
AndyDrew commented on: ProvisionServer problem in Altiris
The ProvisionServer DNS resource record is used when performing a remote configuration in Enterprise Mode. If you want to test the functionality of Out of Band Management Solution, would it be possible for you to configure the vPro box in Small ...
discussion comment 29 Nov 2010
AndyDrew commented on: Full Inventory
I am not experiencing the same issue with my Altiris 7.1 installation.   Silly question but: Have you installed the Inventory Plugin on the server? Do you have licenses for Inventory Solution?   AS
discussion comment 02 Jul 2010
AndyDrew commented on: Missing "Options" on Altiris Agent
If I remember correctly, the default settings for a Symantec Management Agent that has yet to receive a configuration policy is 15 minute Configuration Request interval and 7 days Basic Inventory Send. It looks like your faulty machine is ...
discussion comment 01 Jul 2010
AndyDrew commented on: Missing "Options" on Altiris Agent
As far as I understand, the Options section will only appear once the Symantec Management Agent has received a GUID from the NS. Can you click on the Settings button and make sure a GUID appears next to the Comuter ID field. It may take a few ...
idea comment 22 Jun 2010
AndyDrew commented on: Wake-On-Lan (WOL)
I believe that the requirement you are looking for is only possible when using Intel vPro in conjunction with Task Server. You can create a Job that consists of multiple Tasks. The initial job would power a machine on and record the ...
discussion comment 18 Jun 2010
AndyDrew commented on: Altiris CMS 7.1 PXE Server Problem
What error is displayed on the client when trying to boot to PXE? Have you tried recreating the Pre-Boot Images i.e. WinPE and Linux? If you click Status on the top right of the Pre-Boot Environment window what do you see? There is no GUI ...
discussion comment 26 May 2010
AndyDrew commented on: Altiris Windows PXE Boot stuck at Restarting DHCP Client Service retries after validating IP Address
Is the client virtual or physical?
discussion comment 07 Apr 2010
AndyDrew commented on: Patch delivery task never starts
You might want to consider running the patch inventory scan manually.... when I say manually I mean using Task Server of course. The command you need is as follows: C:\Program Files\Altiris\Altiris ...
discussion comment 07 Apr 2010
AndyDrew commented on: NS7 Software virtualization agent 2.1.x questions
In response to your question about packaging, you need to use the SVS Admin Tool. I don't think it's installed by default when you deploy the SVS Agent so you'll need to go to Add/Remove Programs and modify the SVS Agent installation. ...
discussion comment 24 Mar 2010
AndyDrew commented on: hardware needed to run cms?
I have attached the Altiris Planning and Implementation Guide which should give you all the information you need. BTW, there should be a new version of this guide coming out soon. AS
New blog entry 09 Mar 2010
AndyDrew posted: How and When Does ServiceDesk 7 Consume a License?
The only time a ServiceDesk 7 license is consumed is when both the following conditions are met: The Process View page for an existing ticket is opened in any of the ServiceDesk ITIL processes i.e. Incident, Problem, Change, Release and Knowledge Management. The User who is logged on
discussion comment 09 Mar 2010
AndyDrew commented on: Service Unavailable
 Make sure you check the IIS as well.
discussion comment 09 Mar 2010
AndyDrew commented on: Only "AltirsAgentProvider" is in services window on the machine Altiris Agent installed.
 A recently update to the Symantec Management Platform (SMP) renamed the Altiris Agent to the Symantec Management Agent. A good way to see if a client has the upgraded agent us to open the properties of the client and client About. If you ...
discussion comment 08 Mar 2010
AndyDrew commented on: Deployment Server 7.1 on its own server
And with the appropriate Role and Scope Based Security in place on the NS, you'll be able to do your own thing without interfering with other parts on the NS. 
discussion comment 05 Mar 2010
AndyDrew commented on: Windows 7 Deployment Slowness
How do the two image sizes compare? A Windows 7 image is typically a lot larger than an XP image. Especially 64-bit. 

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