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http://www.symantec.com/connect/item-feeds/sc_forum/731/feed/all/all en http://www.symantec.com/connect/forums/how-use-custom-data-sddata-change-request-sd-71-sp2 <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>I would like to use some custom data in the SD.Changemanagementsimplerequest form but If I put the custom data in the SD.Data I can not see it in the Project.</p> <p>If I do the same steps to the Incident Management I can see the data</p> <p>Regards</p> http://www.symantec.com/connect/forums/how-use-custom-data-sddata-change-request-sd-71-sp2#comments Endpoint Management ServiceDesk Sat, 19 May 2012 16:03:53 +0000 Torvic87 2259911 at http://www.symantec.com/connect http://www.symantec.com/connect/forums/set-category-some-users-or-groups <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>There is a way to show some categories to specific users.</p> <p>I would like to have Hierarchy category (incident management) but show only some categories to some users.</p> <p>Any idea about this situation.&nbsp;</p> <p>Regards</p> <p>&nbsp;</p> http://www.symantec.com/connect/forums/set-category-some-users-or-groups#comments Endpoint Management ServiceDesk Sat, 19 May 2012 15:59:37 +0000 Torvic87 2259881 at http://www.symantec.com/connect http://www.symantec.com/connect/forums/how-monitor-smp-server-itself <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>I just installed Monitor Solution with the according monitor packs on my SMP 7.1 SP2. To any managed servers the monitor agent rolls out just fine and reports data.</p> <p>On the SMP itself the Monitor Agent RMS is installed which seems to prevent the server itself to be monitored.</p> <p>What do I need to do to also start monitoring also the SMP server?</p> http://www.symantec.com/connect/forums/how-monitor-smp-server-itself#comments Endpoint Management Altiris Server Management Suite Agents Configuring Windows Monitoring Troubleshooting Sat, 19 May 2012 09:56:28 +0000 PeeGee 2259821 at http://www.symantec.com/connect http://www.symantec.com/connect/forums/database-schema-servicedesk <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>Hello,</p> <p>Is there a database schemea published for the ServiceDesk database or any information that can assist with identifying where data elements are located in the database to assist with writing queries?</p> <p>Thanks</p> http://www.symantec.com/connect/forums/database-schema-servicedesk#comments Endpoint Management ServiceDesk Tip/How to Houston Endpoint Management User Group Fri, 18 May 2012 15:28:45 +0000 WK01 2257961 at http://www.symantec.com/connect http://www.symantec.com/connect/forums/symantec-installation-manager-will-not-launch <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>I am attempting to install Service Desk 7.1 on a Windows 2008 R2 server with no internet connection for a test. I created an installation package on a Windows 2008 server with internet connection and copied it to the server with no internet connection. When I execute the installation package, it unzips into two folders (components and licenses) and tries to launch Symantec Installation Manager. I see a progress bar, but then nothing else. This also happens when I try to launch it manually from Start-&gt; Programs. Is there anybody who has any suggestions about what the problem can be? I disabled McAfee, but that did not help.</p> http://www.symantec.com/connect/forums/symantec-installation-manager-will-not-launch#comments Endpoint Management ServiceDesk Installing Troubleshooting Fri, 18 May 2012 15:10:16 +0000 ala258 2257891 at http://www.symantec.com/connect http://www.symantec.com/connect/forums/file-inventory-not-updating-invinstalledfiledetails <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>Hello,</p> <p>&nbsp;</p> <p>I created a report to see wich MS Office executables are installed on our systems.</p> <p>No problem so far, i get my information from the inv_Installed_File_Details&nbsp;&nbsp;joining the vcomputer view.<br /> The only problem i have is that the&nbsp;&nbsp;inv_Installed_File_Details is not up to date, not even after a full inventory.</p> <p>For example after an uninstall of access from the office suit, and after doing a full inventory, a file inventory, the record of msaccess for this pc is not deleted from the database.</p> <p>&nbsp;</p> <p>Anyone has a solution or explanation for this behavior?</p> <p>&nbsp;</p> <p>thanks</p> http://www.symantec.com/connect/forums/file-inventory-not-updating-invinstalledfiledetails#comments Endpoint Management Altiris Client Management Suite Fri, 18 May 2012 13:44:04 +0000 joenas 2257661 at http://www.symantec.com/connect http://www.symantec.com/connect/forums/how-can-you-just-rerun-compliance-check-policy <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>I have a software policy that I have sent to all of my PCs.&nbsp; A handful of PCs have required manual remediation to get the update to run.&nbsp; Once the root problem was resolved, I used RAAD2 to rerun the program successfully.&nbsp;While the PC is now compliant, the Software Compliance by Managed Delivery report still shows these manually remediated PCs as non-compliant.&nbsp; I know I can add another schedule to the policy to get the entire policy to rerun for everyone, but I would prefer to selectively rerun the compliance check on just the PCs that I touched.</p> <p>Is this do-able?&nbsp; Is there a better way to remediate individual computers so the policy reruns just on PCs where it is not compliant?</p> <p>Thanks!</p> <p>Marge</p> http://www.symantec.com/connect/forums/how-can-you-just-rerun-compliance-check-policy#comments Endpoint Management Altiris Client Management Suite 7.x Best Practice Tip/How to Fri, 18 May 2012 13:05:05 +0000 MargeE 2257551 at http://www.symantec.com/connect http://www.symantec.com/connect/forums/wol-wake-lan-proxy-broadcast-different-subnets-ns-71 <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>&nbsp;</p> <div>Hi,</div> <div>&nbsp;</div> <div>I have several sites that contain 2 subnets. One of the subnet contain a task server with several computers. I can easy WOL the clients on that subnet.</div> <div>&nbsp;</div> <div>I have another subnet that contains 1 computer. Both subnet are separated by an edge (firewall). No rules are applied to that firewall between these subnets.</div> <div>&nbsp;</div> <div>&nbsp;</div> <div>&nbsp;</div> <div>can the task server (wol proxy) broadcast throught the firewall to my other subnet?</div> <div>&nbsp;</div> <div>is there another way to wol a client that is alone in a different subnet ?</div> <div>&nbsp;</div> <div>thanks</div> http://www.symantec.com/connect/forums/wol-wake-lan-proxy-broadcast-different-subnets-ns-71#comments Endpoint Management Altiris Server Management Suite Configuring Features Tip/How to Fri, 18 May 2012 13:04:47 +0000 freddesrochers 2257541 at http://www.symantec.com/connect http://www.symantec.com/connect/forums/how-do-you-re-apply-aborted-upgrade <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <div class="content clearfix"> <p>Hi I&#39;ve hit a problem involving Symantec Installation Manager, SIM&nbsp;that I hope someone can help me with.</p> <p>I attempted to update the server&nbsp;to the latest version of Symantec Management Platform, SP2, unfortunately it went wrong during the validation stage when it tried to install after downloading.</p> <p>Subsequently I ran a rebuild on my installed copy of SMP. Which also initially went wrong but has since run without error.</p> <p>My problem is now the SIM tool is&nbsp;no longer showing anything under the &nbsp;&quot;View and Install Updates&quot; and so I am unable to upgrade to the latest version of Symantec Management Platform. I believe the downloaded installation file that SIM would have originally downloaded is still present on the server.</p> <p>Is there a way to run this upgrade without using SIM?</p> <p>The version of SMP&nbsp;it is showing now is 7.1.5359 and the file it shows upder product listing is symantec.pl.xml.zip</p> <p>I hope this makes sense.</p> <p>Many Thanks.</p> </div> <p>&nbsp;</p> http://www.symantec.com/connect/forums/how-do-you-re-apply-aborted-upgrade#comments Endpoint Management SMP 7.x Symantec Management Platform (Notification Server) Upgrade Fri, 18 May 2012 12:51:55 +0000 ravora 2257511 at http://www.symantec.com/connect http://www.symantec.com/connect/forums/which-package-server-client-getting-packages <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>&nbsp;Can I get a report from NS 7.1 SP1 for the computers from which package server&nbsp; client getting packages?</p> http://www.symantec.com/connect/forums/which-package-server-client-getting-packages#comments Endpoint Management Altiris Client Management Suite 7.x Reporting Indiana Endpoint Management User Group Fri, 18 May 2012 12:03:01 +0000 Dell 2257451 at http://www.symantec.com/connect