top links
top shadow		  
lft_mid
Google logorgt_mid
homeswitchstoreEARTHLINK TOOLSMEMBER CENTERtab_rgt
DIAL UPHIGH SPEEDwirelessbusinessextras

EV 10 : Enterprise Vault Indexing Service problem | Symantec Connect Community
Video Screencast Help
Search Video Help Close Back
to help
Not able to make it to Vision this year? Get a sampling of what went on in the Best of Vision on Demand group.

EV 10 : Enterprise Vault Indexing Service problem

Updated: 26 Feb 2012 | 4 comments
russianro's picture
russianro
0 0 Votes
Login to vote
This issue has been solved. See solution.

Hi,

Hope that someone can help me i search a while but without any success. I have a fresh new installation of Enterprise Vault in a VMware envoirment and now i have only 4 enabled mailbox. I tryied to upgrade my vmware tools and it restart EV services and than the VM. Now my Enterprise Vault Indexing Service is not starting and i have the following event id:

Eventid 41335 and 41370

The Enterprise Vault installation is currently in maintenance mode and consequently unable to process your request. Maintenance mode was initiated because [System Administrator requested shutdown]. (ID: CORE_MAINTENANCE_MODE)

and Event id 41312

The Indexing Service could not complete all the required startup routines: Starting Index Engine failed. Service will be stopped.

 T

Thanks,

Discussion Filed Under:
, , , , ,

Comments

TonySterling's picture
03
Feb
2012
0 Votes 0
Login to vote
TonySterling
Trusted Advisor
Accredited
Certified

You might try the steps

You might try the steps outlined here:

Article URL http://www.symantec.com/docs/HOWTO59060

If that doesn't work I would recommend calling support.

Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK

russianro's picture
03
Feb
2012
0 Votes 0
Login to vote
russianro

Tony, Thanks for you fast

Tony,

Thanks for you fast answer . In the end i was able to start the service after i had renamed 2 files in C:\Program Files (x86)\Enterprise Vault\EVIndexing\maintenance-mode and C:\Program Files (x86)\Enterprise Vault\EVIndexing\bin\maintenance-mode. how can i see if the service is running ok?

Thanks

TonySterling's picture
03
Feb
2012
1 Vote +1
Login to vote
TonySterling
Trusted Advisor
Accredited
Certified

Take a look at this

Take a look at this technote.  There are loads of topics:

 

Enterprise Vault 10.0 Indexing Key Topics

Article: HOWTO58947  |  Created: 2011-08-15  |  Updated: 2012-02-03  |  Article URL http://www.symantec.com/docs/HOWTO58947

 

This one should help you out:

HOWTO65752 Demo: How to Manage Enterprise Vault 10.x Indexing

Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK

SOLUTION
russianro's picture
04
Feb
2012

Tony, Thanks for you answer.

Tony,

Thanks for you answer. Another question :) after that problem i saw that nothing is archiving on my mailboxes and if i'm trying to run the task on select mailboxes i have no Mailboxes found but i have enabled 3 mailboxes on that server.

Alex

Technical Support

Symantec.com

Store

Community Stats

Total Content Items
Members
269,067