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+2 2 Votes

Status: Reviewed

Dear Symantec, I am trying to use the Symantec SMP Components in WF 7.1 and to this end, I used the Compile Report for the Components in my Project to get the documentation out of the Components. It is really nice to see such a useful function in the Manager, but this a virtually useless as there is no documentation included in the Components themselves! Actually, why not document EVERY standard component in the library, but can you please start with the SMP Components? Kindest ...

Suggested: 18 hours 35 min ago by QuietLeni | 2 comments - last comment 12 hours 34 min ago by QuietLeni

+1 1 Vote

When ServiceDesk processes emails with embedded images it creates an attachment for each image but leaves the stripped image placeholders. This makes viewing the emails very clunky and it doesn't look good. Either leave the images in the email or else create the attachements and then remove the stripped image placeholders. I'd prefer the first option if that is possible.

Suggested: 15 May 2012 by Aryanos

0 0 Votes

In ServiceDesk SP1 the permissions to the document libarary are set to allow Support I, Support II and Service Managers to have full permissions and then it sets it so All Users can have read/upload permissions. This is incorrect as All Users should not have the right to access all the documents. An example of this would be a worker does not have the right to work or view the incident but can open up potentially confidential data. Permissions on the documents should only be given to the ...

Suggested: 15 May 2012 by Aryanos

0 0 Votes

Permissions are set on the history and chat web parts so if you don't have the correct permissions you won't be able to view but I would like the permissions set on the description web part as well. Sometimes important/private information is put in the description and this needs to only be viewed with workers that have the correct permissions.

Suggested: 15 May 2012 by Aryanos

+3 3 Votes

Today setting for Business hours can only be set for the same time every Mon-Fri. We have several customers that deviates from this schema, they have different business hours on fridays mostly.

Suggested: 15 May 2012 by henrik.faltstro...

0 0 Votes

On the resolve task when a user reopens an incident it goes to the Support I group or when the incident is resolved tasks are assigned to Support I, Service Managers and Administrators. This task should be changed to the person that resolved the incident as the person that worked on the incident knows it best. Reassigning it to a group is an extra reassignment that we have to do.