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Symantec Connect - Endpoint Management - Discussions http://www.symantec.com/connect/endpoint-management-and-virtualization/forums/feed en How it work - Symantec Security Solution http://www.symantec.com/connect/forums/symantec-security-solution <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>I would like to know about Symantec compatible software.</p> <p>I have system infrastructure as below. Can I management and update virus definitions to any client computer by Virus Management Server?</p> <p>[Virus Management Server]</p> <p>- Symantec Endpoint (Antivirus)</p> <p>- Symantec Management</p> <p>- Symantec Web Security</p> <p> </p> <p>[Other Server]</p> <p>- Symantec Endpoint (Antivirus)</p> <p> </p> <p>[Other Workstation Computer]</p> <p>- Symantec Endpoint (Antivirus)</p> <p> </p> <p>[NOTE]</p> <p>Today, Symantec Web Security is not End-of-sale product right?</p> <div class="og_rss_groups"></div> http://www.symantec.com/connect/forums/symantec-security-solution#comments Endpoint Management 7.x Altiris Deployment Solution Tip/How to Thu, 09 Feb 2012 04:39:24 +0000 namex 2118551 at http://www.symantec.com/connect Activity Center: New Computers Saved Searches Filter http://www.symantec.com/connect/forums/activity-center-new-computers-saved-searches-filter <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>I don't know if I'm the only one experiencing this or not, but I'm curious if there is a fix out there for it without modifying the xml directly and reimporting it back in.  My new computers default container shows all my systems and the date is defaulted to April 5, 2010.  The documentation I found on this stated that this particular filter was supposed to show what was new within the last 5 days.  We've been running SMP 7.1 SP 2 since mid December.  Therefore, clearly if everything in our environment is showing up it is not showing just what is in the last 5 days.  My xml doc for this filter shows the following: </p> <p><value type="DateTime" position="1">2010-04-05T15:45:59</value></p> <p>I would think this particular piece of code for the xml would need to look something like:</p> <p><value type="DateTime" position="1">2012-02-08T15:45:59</value></p> <p>but even then it's going to keep the current date of February 8, 2012 instead of automatically updating.  Any suggestions or fixes for this that I may be unaware of.  I would at least like it to reference the current year if nothing else.  Otherwise I have to either browse through several months or select the current year or manually type the date.  This should be automated somehow to set to the current date and look back over the last 5 days to determine new systems compared to their create date.  Is anyone elses doing this same thing.  I'm not finding much if any documentation related to this and I do not want to create a new saved search because I will still have to manually change the date to keep it current.  I would like the modifications made to the original New Computers filter if possible.</p> <p>Thank you,</p> <p>Misty</p> <p> </p> <p> </p> <div class="og_rss_groups"></div> http://www.symantec.com/connect/forums/activity-center-new-computers-saved-searches-filter#comments Endpoint Management SMP 7.x Symantec Management Platform (Notification Server) Troubleshooting Thu, 09 Feb 2012 00:53:56 +0000 PrePaidAltirisAdmin 2118401 at http://www.symantec.com/connect Asset 7.1 SP2 Department Hierarchy and Resource Associations http://www.symantec.com/connect/forums/asset-71-sp2-department-hierarchy-and-resource-associations <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>I was attempting to import a department hierarchy this morning, and noticed that it wouldn't import all of the records.</p> <p>I have them in the format [Department Name] [Parent Department].  Each parent department can have many sub-departments, and I've done this many times prior to 7.1.</p> <p>However, when I import, I'm getting the error "Row XXX skipped for association 'Department Hierarchy'. Maximum cardinality for association type reached". </p> <p>Upon further investigation, I found that the built-in resource association type for hierarchy was 1:1.  WHAT THE ?  Why would the out of box defaults be set this way?  Every Asset release prior to this had the department and cost centre associations set to 1: many.</p> <p>I can fix this, but what on earth is going on here, and I'm worried about changing the built in defaults in case I kill something.</p> <p>Any advice???</p> <div class="og_rss_groups"></div> http://www.symantec.com/connect/forums/asset-71-sp2-department-hierarchy-and-resource-associations#comments Endpoint Management Altiris IT Asset Management Wed, 08 Feb 2012 22:08:12 +0000 Wallo 2118281 at http://www.symantec.com/connect Recurring Delta Inventory and Offline Computers http://www.symantec.com/connect/forums/recurring-delta-inventory-and-offline-computers <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>If I use the predefined software/hardware delta inventory policies that are scheduled to run weekly/monthly on Mondays at 6 p.m. in Inventory Solution 7.1 SP2, what will happen if a computer(s) is powered off at that time?  Most of the desktops in my environment are off by 6 p.m. so was concerned whether delta inventories would ever run on these machines.  I would hope they'd run the next time the computer is powered up but got confused with the documentation on ASAP behavior and recurring inventories.  Thanks in advance!</p> <div class="og_rss_groups"></div> http://www.symantec.com/connect/forums/recurring-delta-inventory-and-offline-computers#comments Endpoint Management Altiris Client Management Suite 7.x Configuring Wed, 08 Feb 2012 21:41:42 +0000 Clint 2118251 at http://www.symantec.com/connect Add Comment Field from Incident http://www.symantec.com/connect/forums/add-comment-field-incident <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>If you view an incident and you click on Add Comment option the box comes up with Comment title, view level, add user level comment, and comments. I want to be able to edit this form in workflow but for the life of me I can't find it .</p> <p>Can someone help me.</p> <div class="og_rss_groups"></div> http://www.symantec.com/connect/forums/add-comment-field-incident#comments Endpoint Management Workflow Solution Tip/How to Troubleshooting Wed, 08 Feb 2012 21:31:23 +0000 skiierj 2118231 at http://www.symantec.com/connect E-mail rule http://www.symantec.com/connect/forums/e-mail-rule <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <div>When help desk employees submit a ticket for sales call/hang up etc, the primary contact is the same as the resolver.  We would prefer not to get the emails (ticket open/ticket resolved) sent for those calls. How can I accomplish this?</div> <div class="og_rss_groups"></div> http://www.symantec.com/connect/forums/e-mail-rule#comments Endpoint Management ServiceDesk Tip/How to Troubleshooting Wed, 08 Feb 2012 21:23:50 +0000 skiierj 2118221 at http://www.symantec.com/connect Editing webservice header? http://www.symantec.com/connect/forums/editing-webservice-header <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>I am connecting to BlueCat's api webservices.   To get them to work you have to call a login method that returns in the header a cookie - session ID. </p> <p>You then have to pass that session id in the header for all other methods you call.   Has anybody done anything like this using the Webservice Caller generator?  </p> <div class="field field-type-number-integer field-field-forum-solved-comment-id"> <div class="field-items"> <div class="field-item odd"> 6681481 </div> </div> </div> <div class="field field-type-number-integer field-field-solved-timestamp"> <div class="field-items"> <div class="field-item odd"> 1328737821 </div> </div> </div> <div class="og_rss_groups"></div> http://www.symantec.com/connect/forums/editing-webservice-header#comments Endpoint Management 7.x Workflow Solution Tip/How to Wed, 08 Feb 2012 20:03:13 +0000 yliquor 2118001 at http://www.symantec.com/connect CMDB Rule Hierarchy association by Hostname http://www.symantec.com/connect/forums/cmdb-rule-hierarchy-association-hostname <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>Hi guys, some help is needed here.</p> <p>I know that i can assign a "Location" to "Network Subnet" to automate the organization of computers and network resources to hierarchy tree.</p> <p>But, what i need is to do automatize the organization using the "name (hostname)" of a computer.</p> <p>How i can do this  using CMDB rules? Any idea?</p> <p>Thanks,</p> <div class="og_rss_groups"></div> http://www.symantec.com/connect/forums/cmdb-rule-hierarchy-association-hostname#comments Endpoint Management Altiris IT Asset Management Rules Tip/How to Wed, 08 Feb 2012 18:31:06 +0000 Lippi 2117781 at http://www.symantec.com/connect patch management the update is not applicable to your machine http://www.symantec.com/connect/forums/patch-management-update-not-applicable-your-machine <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>NS7.1</p> <p> </p> <p>Hey there guys,</p> <p> </p> <p>I created a report to show me all patches that have failed on client machines.</p> <p>From the report I found a couple of failed on a machine and decided to investigate further</p> <p> </p> <p>eg:  Windows6.1-KB977074-x86.msu Failed 1 "Windows6.1-KB977074-x86.msu for MSWU</p> <p>the patch above ran 6 times on the machine, which seems correct due to my retry setting in my update policy.</p> <p>When i ran the patch manually on the machine it came up saying " the update is not applicable to your machine".</p> <p>So my questions are...</p> <p>1.Why Patch management thought the patch was applicable it's not.</p> <p>2. When a patch tries to apply itself to the maximum retry count, will that particular patch still show as non-compliant for that machine in the reports?</p> <p>3. Will the patch ever try to apply itself again?</p> <p> </p> <p>I do have a regular revise policy if that helps any.</p> <div class="og_rss_groups"></div> http://www.symantec.com/connect/forums/patch-management-update-not-applicable-your-machine#comments Endpoint Management Patch Management Solution Patch Reporting Troubleshooting Wed, 08 Feb 2012 18:13:57 +0000 toca 2117741 at http://www.symantec.com/connect DHCP/PXE No Longer Functioning - client.sbs has correct IP, but wrong MAC http://www.symantec.com/connect/forums/dhcppxe-no-longer-functioning-clientsbs-has-correct-ip-wrong-mac <div class="field field-type-number-integer field-field-needs-solution"> <div class="field-items"> <div class="field-item odd"> I need a solution </div> </div> </div> <p>Hey people!</p> <p>We have had a major issue here!</p> <p>We need to image over 100 computers and cannot boot to pxe to send the image.</p> <p>There was work done to the server that added another NIC to the server that accesses the data on a SAN. The other NIC is on another VLAN from the NIC on our network.  This was all working fine on Friday before the updates.  It also worked with the second NIC Friday afternoon, but after the server was shut down and restarted that night, the PXE quit functioning. </p> <p>Please help.  I have looked at the PXE config and it all looks correct, however, the -client.sbs file has the correct IP, but wrong MAC.</p> <p>Any ideas on what could have gone wrong? We are quite clueless about this <img alt="surprise" height="20" src="https://www-secure.symantec.com/connect/sites/default/modules/contrib/ckeditor/ckeditor/plugins/smiley/images/omg_smile.gif" title="surprise" width="20" /></p> <p>I looked at the following articles to enable logging:</p> <p><a href="http://www.symantec.com/docs/HOWTO21719">http://www.symantec.com/docs/HOWTO21719</a> : DS7.1: How do we enable PXE Logging?<br /> <a href="http://www.symantec.com/docs/HOWTO42166">http://www.symantec.com/docs/HOWTO42166</a> : Deployment Solution 7.1 Support and Troubleshooting Log Files: Functions and Locations</p> <p>Do let me know if you guys need to look at the logs.</p> <p>Thanks in advance for looking into this. Any pointers would be greatly appreciated.</p> <div class="og_rss_groups"></div> http://www.symantec.com/connect/forums/dhcppxe-no-longer-functioning-clientsbs-has-correct-ip-wrong-mac#comments Endpoint Management 7.x Altiris Deployment Solution Troubleshooting Wed, 08 Feb 2012 17:54:26 +0000 SMP-n00b 2117631 at http://www.symantec.com/connect