Earthlink

Endpoint Management Community

How To Install Symantec Management Platform 7.1

ziggy

1. Summary This article details the steps I took to install the Symantec Management Platform (SMP) 7.1 on a Windows 2008 R2 SP1 VM, with 8 CPU's, and 16GB Ram. These steps worked flawlessly for me, but should be reviewed with your architect first to ensure...

Posted: 12 Dec 2011 | 34 comments
Features of the Symantec Help Center video

meggie_woodfield
Symantec Employee

This is an introduction video on the features of the Symantec Help Center (sometimes referred to as SymHELP). In this video, you will learn the benefits of the Symantec Help Center, how to access the Symantec Help Center, searching and filtering options, and explanations of icons. NOTE: The...

Posted: 16 Dec 2011 | 0 comments
DS 6.x Job Shortcut Accelerator

ianatkin
Trusted Advisor

Many of us DS 6.x administrators manage the distribution of our Deployment Server 6.x jobs using shortcuts. These are brilliant constructs - like file system shortcuts, no matter now many shortcuts are distributed across your Deployment Server, the integrity of the target job is preserved. If you...

Posted: 08 Nov 2011 | 2 comments
Upgrading to ITMS 7.1 SP2 video

meggie_woodfield
Symantec Employee

This video shows an overview of how to upgrade from ITMS 7.1 or 7.1 SP1 to 7.1 SP2. NOTE: At 3:20 this video reccomends that you do not use the option View and install updates to upgrade your installed products. However, this is no longer correct. You can now use either Install new products or View...

Posted: 06 Feb 2012 | 3 comments

new discussion 36 min ago

Hi Everyone, I am new in Symantec Altiris,i have configure Symantec Altiris console and testing purpose i have install client two or three system. but i don't know which type i have receive system inventory,client memory and any network disconnect issue received. Kindly guide me. Thanks & Regards Ashish Sharma (Endpoint ...

article comment 1 hour 13 min ago

DeVoe commented on: Enabling Pass Through AD Authentication for Workflow 7.1

Thank you, thank you, thank you. I spent 3 days trying to figure this out. Worked like a champ. And for anyone else that's new, the default password for admin@logicbase.com is "admin".

discussion comment 1 hour 40 min ago

cathossie commented on: Collections Vs Filters

Hi Zac yes I have tried this and I'm not sure if it is an issue on just my setup but I can move the mouse pointer over the resource target, cursor changes to a hand but click/ double click/right mouse will not open the policy directly. In NS6.1 I can double click on the task and open the programs settings directly. I have added a screenschot of the differences

discussion comment 2 hours 23 min ago

Rob Moore commented on: Window size of web page made by form builder componant.

The size only reflects the size of the web form you are working with. There is really no easy way to resize the actual screen. You might be able to do this with some javascript, but that is a bit beyond me. The form size is needed by workflow to accurately place elements on the screen. The system needs to kow the exact size so it can put each item at a precise x/y location. Rob

discussion comment 3 hours 53 min ago

reto.zuerrer commented on: Ghost included in Client Management Suite?

Hi What do you mean with "Ghost Solution"? You have GDisk, Ghost, etc included in the Deployment Server 6.9 or Deployment Solution 7.1 which is part of the Client Management Suite. Kind regards,

new discussion 4 hours 38 min ago

MattShera posted: Ghost Solution Suite licensing question

I have 50 licenses. I have about 30 older computers that I would like to donate to a local non-profit. I would like to image these computers to save myself hours and hours of work. My question is: If I image them, what happens to the 30 licenses that are tied to those computers I will be donating? Obviously, I'd like to keep the 30 licenses for use with machines that are going to ...

discussion comment 4 hours 46 min ago

Alfred314 commented on: Recommended Barcode readers

BASIS, developer of the Barcode Essentials iOS app for Altiris Barcode Solution, integrated support for the Socket Mobile CHS 7Ci and 7Xi Bluetooth barcode scanners. The Socket scanners work with other OS too. http://www.barcodeessentials.com/

discussion comment 5 hours 42 min ago

jon_sharp commented on: Does NS 7.1 work with DS 6.9?

Yes, DS 6.9 can happily co-exist next to CMS 7.1. Both the DS agent and the SMA can happily coincide on the same managed computer, as well.

discussion comment 6 hours 19 min ago

Cesar_echeverria commented on: SD 7.1 SP2: View Survey Results

excellent, just what I wanted

new discussion 6 hours 22 min ago

noodleNT posted: Inventory To Asset Synchronization Policy

A bunch of posts are out there saying it needs to run.... however, do you have to configure the "Include Filters" for it to pull data? I noticed mine is only taking a few seconds to run. I suspect it isn't doing a thing. (Endpoint Management, IT Management Suite, Configuring) () Symantec,IT Management Suite,Configuring

new discussion 36 min ago

Ashish Sharma posted: Symantec Altiris

discussion comment 1 hour 40 min ago

cathossie commented on: Collections Vs Filters

discussion comment 2 hours 23 min ago

Rob Moore commented on: Window size of web page made by form builder componant.

discussion comment 3 hours 53 min ago

reto.zuerrer commented on: Ghost included in Client Management Suite?

Hi What do you mean with "Ghost Solution"? You have GDisk, Ghost, etc included in the Deployment Server 6.9 or Deployment Solution 7.1 which is part of the Client Management Suite. Kind regards,

new discussion 4 hours 38 min ago

MattShera posted: Ghost Solution Suite licensing question

discussion comment 4 hours 46 min ago

Alfred314 commented on: Recommended Barcode readers

discussion comment 5 hours 42 min ago

jon_sharp commented on: Does NS 7.1 work with DS 6.9?

Yes, DS 6.9 can happily co-exist next to CMS 7.1. Both the DS agent and the SMA can happily coincide on the same managed computer, as well.

discussion comment 6 hours 19 min ago

Cesar_echeverria commented on: SD 7.1 SP2: View Survey Results

excellent, just what I wanted

new discussion 6 hours 22 min ago

noodleNT posted: Inventory To Asset Synchronization Policy

discussion comment 6 hours 30 min ago

WK01 commented on: Some Incident Tasks Orphan for No Known Reason

Thanks for the input. We are going to try the things you mentioned. Our environment is very small. We only have 3 full time people putting new tickets into the system at any given time. We only have 6 other people working subtasks. We are getting hammered with a "Port is busy. All pipe instances are busy." Message. Support suspects this is the cause, but ...

article comment 1 hour 13 min ago

DeVoe commented on: Enabling Pass Through AD Authentication for Workflow 7.1

Thank you, thank you, thank you. I spent 3 days trying to figure this out. Worked like a champ. And for anyone else that's new, the default password for admin@logicbase.com is "admin".

updated article 6 hours 56 min ago

cmazeika posted: How Barcode Solution Licensing Works

Each barcode device that synchs with the Notification Server will consume a license and hold it until the license certificate is manually released (same is true for iOS devices since Barcode Solution cannot tell the difference between an iPhone or a Motorola MC55, as an example). The Barcode Solution console is a concurrent license model and will release available licenses within 5 ...

article comment 9 hours 48 min ago

JimChud commented on: Shutdown Windows 7 with Message and Cancel Option for Logged on User

Nice article. Its exactly what i was going to start investigating in the next few weeks, definately saved me some time :) Thanks

article comment 14 hours 39 min ago

Salakhov Ajrat commented on: Troubleshooting Hanging or Crashing Inventory Solution Tasks

Exellent Post! Please suggest where I can the information about the same troubleshooting in 7.1 SP1, SP2. Many thanks in advance!

article comment 20 hours 12 min ago

Newton commented on: Adventures with WinPE 3.1

Found this URL, and it has the info what i am looking for, will checkout https://www-secure.symantec.com/connect/articles/automating-pxe-installation-using-pxeconfigexe

updated article 15 May 2012

MacBrinky posted: How to Delete Business Related Data Only from iOS Device

Situation: Not all mobile devices are for business use only. So there are two kinds of data on this kind of devices: 1. Business related data like mails; contacts; feeds (mobile library)……. 2. Private related data like mail, contacts, photos, music, videos……. If those devices get lost the business related data needs to be removed for security reasons. Or if that person ...

new article 15 May 2012

MacBrinky posted: How to Proceed with an Unknown iOS Device?

Situation: The enrollment of the device is incomplete. - right click tasks are not available - not listed in the view Device by Operating System The device only shows up in the Device Summary report… The MDM profile or even the whole device needs to be enrolled again. Unfortunately that is not an available task in the console for this kind of device. ...

article comment 15 May 2012

burndtjammer commented on: Managing and Imaging HP Thin Clients Running XPe

Are these tasks still available in SMP 7.1 SP2?

article comment 15 May 2012

JimChud commented on: WAN Nirvana with Deployment Server 6.x

I also use a script to automatically create folders on our site servers for Users e.g. backups etc based on AD Locale and credentials etc. We use this to automate the creation of backup locations on our site servers. This script can also be modified to do maintenance for removing of older ...

new article 14 May 2012

JimChud posted: Automated User Folder Creation using AD – Site Server Management

This is something I’ve been meaning to write for a while and finally got around to recently. We like a lot of people currently use the site servers as more than use a Package and Task Server. We use these to keep our network team happy, print services, backup repositories, AV, etc. With the backup solution we use we have a folder on the site they are based on and they backup to that ...

updated blog entry 15 May 2012

Jay Hicks posted: pcAnywhere 12.5 SP4 and Solution 12.6.7 and OS X Support

The new release of pcAnywhere is in that gap of new and different such that all the places that talk about pcAnywhere are still catching up with what is current. Some are still purchasing pcAnywhere to use as a utility to remote from their Mac computers to Windows computers. This functionality used to be provided in pcAnywhere with the Web Remote and the Cross Platform components. ...

updated blog entry 15 May 2012

MicaPete posted: Linux and UNIX Management with Server Management Suite

This newly published guide is for network administrators who want to use Server Management Suite (SMS) 7.1 SP2 to manage Linux and UNIX servers. Follow this link to download the guide: http://www.symantec.com/docs/DOC5583 The guide presents UNIX/Linux-specific information about: Provisioning Imaging Scripted OS installation OEM Hardware integration toolkits ...

blog entry comment 14 May 2012

sfaucher commented on: DS 7.1 - Creating Computer Model Token

It's on their list; let's hope sooner rather than later.

updated blog entry 09 May 2012

David Finn posted: My input to the ONC on Mobile Health . . . .

Dear All: I have just submitted the following to the ONC website as part of their solicitation regarding input on ways to secure health data on Mobile Devices. http://www.ihealthbeat.org/articles/2012/3/7/onc-seeking-input-on-ways-to-secure-health-data-on-mobile-devices.aspx *************************************************************************************************** ...

updated blog entry 02 May 2012

Brad posted: Apple iOS Security in the Enterprise

Pushed by the trend of mobility and byod (bring your own device), Apples iOS based iPhone and IPad platforms are making their way into the enterprise. This article describes the security mechanisms available on iOS including strengths and weaknesses, and demonstrates how a company can adopt these mechanisms to keep up with the latest security threats targeting mobile devices. ...

updated blog entry 01 May 2012

Symantec Corp. posted: Nukona Now Part of Symantec

by Jon Kuhn, director of product management, Endpoint and Mobility Group, Symantec A big welcome to Nukona – customers, partners and employees! We officially announced this morning that Nukona, a provider of mobile application management (MAM), is now part of Symantec. This means that our two teams are officially working together to provide both Nukona and Symantec customers with ...

updated blog entry 30 Apr 2012

dodgint posted: CMDB task "Inventory to Asset Synchronization" does not sync the System Number

If you are using the computer BIOS field "Asset Tag" as a means to automate the Computer Asset entry for System Number you may be finding the CMDB Task "Inventory to Asset Synchronization is not updating the System Number with your Asset Tag. There is an article that is related to this issue, however it does not tell you a resolution for it. http://www.symantec.com/docs/TECH44306 ...

updated blog entry 27 Apr 2012

bduckering posted: What Recent Acquisitions Mean for Symantec’s Enterprise Mobility Strategy

In October of 2010, Symantec publicly announced its mobile protection strategy, defining a new era in how Symantec secures and manages the information and identities of consumers, businesses and governments in an increasingly mobile world. At its core, the announcement laid out our protection strategy and approach for enterprises, consumers and communication service providers. That ...

updated blog entry 26 Apr 2012

stebro posted: Conficker and Weak Passwords

Microsoft’s Security Intelligence Report Volume 12, released earlier this week discusses the continuing challenges of the Conficker worm in enterprises. Conficker came about in later 2008 and continues to plague Windows systems despite patches for the originally exploited vulnerability being available for over 3 years. Conficker continues to spread via one of two methods: exploiting weak ...

blog entry comment 25 Apr 2012

nanya commented on: Use Legacy Setup Capture Method to Extract the Files and Contents of WiseScript Made exe's

whats the purpose of converting ? does the converted package differ from actually creating package? thanks & regards nanya

download comment 19 hours 49 min ago

dominic.palraj commented on: Changing Client NIC Duplex Setting with Aclient and WiseScript

Dear Concern, Your file is working fine. But in our network we are using 100 Mb Full Duplex. Can i get exe for the same. Thanks & Regards, Dominic Palraj

download comment 20 hours 20 sec ago

MortenT_ commented on: MS 7 - Monitor Pack for SQL (2005/2008) - Updated July 2009

Hi! What is the best way of adapting this pack to support monitoring of multiple MSSQL instances? From what I can see, this is not supported due to the structure of the performance counters used by the metrics. Are there any way of solving this without making custom metrics and rules for each named instance on every MS SQL server? Thanks! Best regards

download comment 15 May 2012

reto.zuerrer commented on: pcAnywhere Diagnostic and Connect Tool v1.0014

This tool works also with the newest pcanywhere solution 12.6.7!

updated download 01 May 2012

dougj posted: Custom Inventory to Parse Software Tagging Files

Adobe is one of the first movers with the new ISO standard for software tagging. According to a 3rd party website: "Software tagging is the process of maintaining a set of tag files (.swtag) on a client machine to determine the install and license state of various software products. This tagging process can be used to assist in Software Asset Management (SAM) tasks and there is an ISO ...

updated download 27 Apr 2012

SanjayDeo7.1 posted: Report Showing Software Installation Detail Over Licence Purchase

If you're facing problems in creating a report, where you are asked to display particular software [ e.g. adobe player] install above the count of license purchase. Please then try this SQL query to generate the report and it can also be use in automation policy. SELECT us.DisplayName,vc.Name,vc.[IP Address] FROM (SELECT ROW_NUMBER() OVER (ORDER BY [displayname]) AS ...

updated download 26 Apr 2012

ArianaN posted: A2i for Mozilla Firefox

Attached is an a2i file we created for our environment. It seems to be working relatively well. Use at your own risk. Environment: Migrating Vista to Win 7 for the most part, using 7.1 SP2. We are still in testing for PCT in our environment so please let me know if you have any tweaks on this or if you have any issues. Just change extension to .a2i fron .txt after downloading. ...

updated download 17 Apr 2012

Gille H posted: Broadcom Netextreme II driver for WinPE

Hi , Driver that have been tested with many hardware models it is a trusted drivers for WinPE . Thanks Latest Broadcom Netxtreme II Gigabit Network Driver.zip (Endpoint Management, Ghost Solution Suite, Error messages, Tip/How to, Troubleshooting) () Symantec,Ghost Solution Suite,Error messages,Tip/How to,Troubleshooting

updated download 17 Apr 2012

yogeshsadhu posted: AMD Network Driver for XP VMware Client for WinPE3

Following AMD Network driver is useful when a VMware / Esx client machine for XP operating system is booted in to WinPE3 environment [Automation of DS]. In an observation i found that the below provided network drive is missing from WinPE3 and if the VM client for XP is rebooted to automation (WinPE) , it will fail to get the network address as the network driver is missing, importing of ...

download comment 16 Apr 2012

Najmul commented on: Script to Copy Files/Folders to All the User Profiles on the Machine

Hi Eshwar, The above script is working fine with me, however I need to change the source location from local 'SPECIFY THE PATH OF THE FOLDER IN WHICH SOURCE FILES RESIDE Set oFolder1 = fso.GetFolder("c:\Template") to somthing like network share folder can you gudie me for that. I have tried changing the local folder with network share but it was failed 'SPECIFY THE PATH OF THE ...

download comment 16 Apr 2012

Madhus commented on: Adaptec 78XX Drivers

Can you also update for which OS does it support? Is it for NIC or Storage as well?

event comment 15 May 2012

adude commented on: San Diego Endpoint Management User Group Meeting - May 17, 2012

Just give me thier number.

event comment 10 May 2012

dem0175 commented on: Washington, D.C. Endpoint Management User Group Meeting-May 16, 2012

Thank you...

updated event 09 May 2012

mtrout7905 posted: Philadelphia Endpoint Management User Group Meeting – July 18 (Date changed from June 8)

Hershey Park, PA Wed, 18 July, 2012 - 9:00 - 13:00 EDT Join us for our next Philadelphia Endpoint Management User Group meeting on Friday, July 18 at a Hershey Park, PA This meeting will be combined with Philly Security & ...

event comment 07 May 2012

Laurie Kastner commented on: Altiris Western NY User Group Meeting - May 15, 2012

There are only a dozen users signed up for the meeting next week. If you signed up and did not receive an email stating " Thank you for signing up for the Altiris Rochester User Group Meeting - May 15, 2012. This email is confirmation that your registration succeeded.", please try signing up again. We are trying to get an accurate account of users attending for the ...

event comment 04 May 2012

JArneson commented on: North Dakota Endpoint User Group Meeting-May 22nd

Please sign me up...

updated event 04 May 2012

artrathke posted: Michigan Endpoint Management User Group Meeting – May 18

DTE Energy; 414 South Main; Ann Arbor, MI 48104 Fri, 18 May, 2012 - 9:30 - 13:00 EDT Join us for our next Michigan Endpoint Management User Group meeting on Friday, May 18 . This will be a great opportunity to network, learn and ...

updated event 30 Apr 2012

AndyN posted: Chicago Endpoint Management User Group Meeting - May 18, 2012

Symantec, 2015 Spring Rd., Oak Brook, IL 60523 Fri, 18 May, 2012 - 9:30 - 13:00 CDT The Chicago Endpoint Management User Group will meet on Friday, May 18 . Please join us! Flexera will discuss migration from Wise Package Studio ...

updated event 30 Apr 2012

artrathke posted: Michigan Endpoint Management User Group Meeting - August 17, 2012

Haworth - Holland, MI Fri, 17 August, 2012 - 9:30 - 13:00 EDT Join us for our next Michigan Endpoint Management User Group meeting on Friday, August 17 . This will be a great opportunity to network, learn and share best practices ...

new event 30 Apr 2012

AndyN posted: Raleigh Endpoint Management User Group Meeting - October 4, 2012

RTI International, 3040 East Cornwallis Road, Research Triangle Park, NC 27709 Thu, 04 October, 2012 - 10:00 - 13:00 EDT The Raleigh Endpoint Management User Group will meet on Thursday, October 4 at RTI. If you would like to give ...

updated event 30 Apr 2012

AndyN posted: Raleigh Endpoint Management User Group Meeting - July 19, 2012

RTI International, 3040 East Cornwallis Road, Research Triangle Park, NC 27709 Thu, 19 July, 2012 - 10:00 - 13:00 EDT The Raleigh Endpoint Management User Group will meet on Thursday, July 19 at RTI. If you would like to give a ...

video comment 10 May 2012

altuser81 commented on: Workflow and UNIX (via SSH) - UPDATED

HI All, We have created linux shell scripts in our enviroment , how do we schedule those shell scripts from altiris workflow designer(run shell scripts). Thanks Alt

updated video 08 May 2012

NancyM posted: ServiceDesk Quick Search Report

This video demonstrates the usage of the Quick Search report in ServiceDesk 7.1. SDQuickSearch.mp4 (Endpoint Management, ServiceDesk, Basics, Best Practice, Configuring, Features, Reporting, Tip/How to, Training) () ...

new video 04 May 2012

ChrisBern posted: Post Mobile Enrollment Workflow

This is a sample Symantec Workflow project and accompanying 13-minute video designed to illustrate several process automation ideas related to Symantec Mobile Management. Specifically, the Workflow process is designed to run on a recurring schedule (e.g. every 10 or 15 minutes) and execute several post-enrollment checks ...

video comment 02 May 2012

My Help Desk 2 commented on: ServiceDesk 7.1 Automation Rules and Email Templates

The video is very informative. Thanks for the lessons provided.

video comment 01 May 2012

marment commented on: Altiris Deployment Solution 7.1. Yes It Works!

Video quality is very poor! The screen shots are hard to see, the presenter is continually saying umm and snorting. Can't you come up with something better? Sorry to be so critical but it is too hard too watch this!

video comment 25 Apr 2012

Con12345 commented on: Scripted OS Install vs. Imaging with Windows 7

I realize that I am commenting on an old thread but I thought the driver question was worth answering. For those of you new to Altiris 7.1. The solution includes something called DelpoyAnywhere. With this product you can upload your specific drivers into a repository. When a system is imaged and the DeployAnywhere option is selected, the correct drivers will be installed. One of the keys to ...

updated video 20 Apr 2012

Terry Cutler posted: Part 1 - Configure Intel AMT Before Integrating into Altiris

Did you know that configuration of Intel Active Management Technology (AMT) can occur outside of the Altiris environment? Did you know that the underlying configuration software is updated with new features\capabilities for the latest generation firmware? In recent months a similar set of questions have been ...

video comment 20 Apr 2012

Terry Cutler commented on: Part 5 - Configure Intel AMT Before Integrating Into Altiris

See Intel SCS 8 Download page and Deployment guide at http://www.intel.com/go/scs The process and interface are very similar to what is shown in this video.

video comment 20 Apr 2012

Terry Cutler commented on: Part 6 - Configure Intel AMT Before Integrating Into Altiris

See Intel SCS 8 Download page and Deployment guide at http://www.intel.com/go/scs The process and interface are very similar to what is shown in this video.

video comment 20 Apr 2012

Terry Cutler commented on: Part 4 - Configure Intel AMT Before Integrating Into Altiris

With the release of Intel SCS 8 (see http://www.intel.com/go/scs), the Deployment Guide also available at that URL\website mentions discovery of Intel AMT. Two important updates for your awareness First - the format of the XML output when running ACUconfig SystemDiscovery. More data is captured and the formatting has changed. This will ...

updated idea 11 hours 31 min ago

QuietLeni posted: Can we please have some documentation beyond the name of the Component and parameter names for the Symantec Components?

Dear Symantec, I am trying to use the Symantec SMP Components in WF 7.1 and to this end, I used the Compile Report for the Components in my Project to get the documentation out of the Components. It is really nice to see such a useful function in the Manager, but this a virtually useless as there is no documentation included in the Components themselves! Actually, why not ...

idea comment 16 hours 27 min ago

mickwearn commented on: Is Altiris / Symantec Management Platform being phased out?

Hi Guys, and thank you all very much for your comments, as someone who really loves the product and has invested heavily it’s good to see and hear I am not alone. The biggest road block that I see Symantec must overcome is training, I have been on almost all the CMS training over the past few years. Before Symantec bought Altiris training (at least in Australia) was conducted ...

updated idea 15 May 2012

Aryanos posted: Remove Stripped Images Placeholders

When ServiceDesk processes emails with embedded images it creates an attachment for each image but leaves the stripped image placeholders. This makes viewing the emails very clunky and it doesn't look good. Either leave the images in the email or else create the attachements and then remove the stripped image placeholders. I'd prefer the first option if that is possible. ...

updated idea 15 May 2012

Aryanos posted: Set Correct Permissions on the Document Library

In ServiceDesk SP1 the permissions to the document libarary are set to allow Support I, Support II and Service Managers to have full permissions and then it sets it so All Users can have read/upload permissions. This is incorrect as All Users should not have the right to access all the documents. An example of this would be a worker does not have the right to work or view the incident but ...

updated idea 15 May 2012

Aryanos posted: Set Permissions on the Description Field

Permissions are set on the history and chat web parts so if you don't have the correct permissions you won't be able to view but I would like the permissions set on the description web part as well. Sometimes important/private information is put in the description and this needs to only be viewed with workers that have the correct permissions. (Endpoint Management, 7.x, ...

updated idea 15 May 2012

henrik.faltstrom@zitac.se posted: Business Timespan Configuration

Today setting for Business hours can only be set for the same time every Mon-Fri. We have several customers that deviates from this schema, they have different business hours on fridays mostly. (Endpoint Management, 7.x, ServiceDesk, Workflow Solution, Features) () Symantec,7.x,ServiceDesk,Workflow Solution,Features Today setting for Business hours can only be ...

updated idea 14 May 2012

Aryanos posted: Reopen Tasks Assigned to Resolved Worker

On the resolve task when a user reopens an incident it goes to the Support I group or when the incident is resolved tasks are assigned to Support I, Service Managers and Administrators. This task should be changed to the person that resolved the incident as the person that worked on the incident knows it best. Reassigning it to a group is an extra reassignment that we have to do. ...

updated idea 14 May 2012

Aryanos posted: Set Permissions on Smart Tasks

With the lock down of the SD.IncidentManagement there should be a way to set permissions on smart tasks so that only people that need to use them, see them. This will cut down on the number of smart tasks that users without permissions will see and ensure that smart tasks will not accidently be used by workers such as Problem and Change Management. (Endpoint Management, ServiceDesk, ...

updated idea 14 May 2012

Aryanos posted: Printing Incidents Without Scroll Bars

There needs to be a way to allow us to be able to print tickets that show ALL the details without the scroll bars present. The way it is now is not very good and this needs to be fixed. Workers in Payroll or HR often have to print incidents in order to get approvals for things and while it is not efficient, it is a need for some companies to have this feature. (Endpoint Management, ...

updated idea 14 May 2012

Aryanos posted: Add the ReportProcessID in the Error Logs

Trying to troubleshoot an error that happened to a specific incident can be hard to do as there is often a lot of errors that are logged. Please add the ReportProcessID to the create log components so that we can better troubleshoot things quicker without having to sort through all the error records. I have done this in our customizations and it is fairly easy to do. (Endpoint ...