Customer Care Center  powered by    Language:  English Deutsch Français Español Português Italiano Nederlands Svenska Norsk Dansk suomi Polski čeština Malaieză Magyar Türkçe ελληνικά Русский 日本語 简体中文 繁體中文 한국어 Română   You are here: FAQ Top Questions 1. Who should I contact with technical questions about a product? 2. "My Account" - What data can I find here? 3. User ID and password - How can I get my data? 4. When will I receive my product to be delivered by e-mail? 5. When will I receive my product to be delivered by postal mail or parcel service? 6. What exactly will I receive if the product is delivered by e-mail? 7. Who should I contact with questions about my order, payment, or delivery? 8. Can I use my free e-mail address? 9. Can I enter different addresses for billing and delivery? 10. How secure is the order process? Order How can I order? Can I enter different addresses for billing and delivery? What will happen after I place my order? I received a coupon code. How can I redeem it? Can I use my free e-mail address? How can I get a quote? How can I place a purchase order? How can I place a subscription order? Payment What payment types are available? What currencies do you accept? How will I receive my invoice? My invoice has a qualified electronic signature. What does this mean? The qualified electronic signature is invalid - What does this mean? How can I cancel my order? What is this charge on my credit/debit card? Why was my payment declined? How can I change my credit card information? How can I change the payment type for my order? Delivery When will I receive my product? What exactly will I receive if the product is delivered by e-mail? Can I track my shipment? Customer service Who should I contact with questions about my order, payment, or delivery? Who should I contact with questions about a product? How can I contact your customer service? Information on downloading a software product What do I need to know before downloading a product? How do I download a product? What is the "Extended Download Service"? The license key does not work. What can I do? I finished downloading a product. Where can I find it? Is the product installed while it is being downloaded? I don't have a download link. Can I still download the product? 'My Account' "My Account" - What data can I find here? Customer account, user ID, and password - What are these? User ID and password - How can I get my data? I have several customer accounts - can I merge them? Data protection and data security How secure is the order process? I interrupted my online order - has my data been saved? Why do I have to enter an access code to request my login data? Software Passport Support for Software Passport